This makes no sense. How does a working phone “miss a few vitals parts” necessary to replace battery?
there’s a channel on YouTube, by louis rossman. you’ll find plenty of examples of bs answers from apple tech support in order to make you spend a great deal of money.
furthermore, nowhere it talks about “vital parts”. So yeah, it makes no sense, but for other reasons.
Read your comment twice, now I got what you mean. took me a bit, but you’re definitely right.
Does Louis rossman do anything else?
Because I can see making bank off gathering bad experiences. Statistically there must be dozens each day.
The anti-Apple crowd would binge the shit out of that.
Idiocracy is here and now.
You say “anti Apple crowd” like we shouldn’t all be exactly that. Corporations have nobody’s interest at heart but their own. Stop being a fanboy, stop feeling any kind of loyalty for a bunch of rich fucks that’ll screw you over first chance they get. Pro consumer is the only reasonable position to have.
I imagine this is how Apple would justify it - if there are internal screws or shields missing then it’s a sign that it has been repaired previously by a 3rd party. It might work fine, but it’s not to the original Apple specification.
The Apple store don’t want to take responsibility for those repairs so refuse to do further work in case it leaves them with liability.