You rent from a responsible company it sounds like. In my part of the country, there are a few massive companies that own a large amount of property and do fuck-all, have no online portal for anything, take weeks to deal with things like leaking pipes and such. I’m newish to the state so I’m not sure how they get it away with it legally but I’ve heard a lot of horror stories from these companies. I rent a place now from some rich dude for a very reasonable price, he owns a handful of properties and they do well on the maintenance and everything, it definitely depends.