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156 points

I have major regret for buying this game. Games like this should have a 20 hour refund window instead of 2. It took me 2 hours to realize it wasn’t possible to get the game to not run like garbage.

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1 point

Same thing happened to me for X4 foundations. Took me a good 30-40 hours to understand what a waste of time it was.

Literally zero enjoyment and it sits on my library laughing at me.

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7 points

So, what have we learnt for the next big release?

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5 points

Pirate before I buy

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2 points

A bit late now but it’s on Game Pass. You said it took two hours to realise your computer couldn’t run it well, so that was enough I guess?

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20 points

Perhaps Steam’s policy should be 2 hours or 10% of expected playtime as set by the devs, whichever is greater, perhaps with a max of 10 hours. That seems pretty reasonable to me.

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80 points

Well if the companies refuse to give you a demo to try, maybe you should pirate it to try and then purchase it.

Another option is becoming a patient gamer and just waiting for the game to get better (if it does) a year or two down the line and then buy it at a discount.

In the last few years there aren’t many games I didnt regret buying early.

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-3 points

I’d rather buy it than spend hours and hours downloading and failing to unpack it for unknown reasons.

But I’m not going to spend more than like 10 minutes trying to make it work. If it takes longer than that, it’s just a shit game that doesn’t deserve my money. Too many other perfectly good games to spend my time playing to fuck around with all of that.

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4 points

Only consolation is that it might be good in 5 years… :(

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12 points

I usually do pirate and then buy (if worthy) but surely a major Bethesda release would be worth 80 bucks, right?

Right?

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4 points

riiiiiight

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2 points

Wrong. They proved that they could no longer be trusted after the release of Fallout 76.

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8 points

For real i have a 5800x3d and 4080 it shouldn’t be running the way it is

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75 points

Steams 2 hour window is not a hard line. I’ve refunded games after spending hours trouble shooting

The two weeks thing I think is the hard limit, but 2 hours most definitely isn’t.

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9 points

I once got a refund after 5 hours. I opened the game, left it running at the main menu, then went to make lunch and completely forgot about it. Wasted probably about 3.5 hours in the menu. When I asked for a refund, I didn’t even explain that I’d left it open in the main menu; I just pointed out why I didn’t like it and why I wanted a refund. The game in question was Mount and Blade, store country was Germany, and I submitted the refund request on the same day I bought it.

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2 points

What didn’t you like about it?

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5 points

I’m at 5hr and was denied. Really didn’t think Bethesda could make such a wreck… Or at least would try harder post fo76.

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12 points

Even 2 weeks isn’t the hard limit, at least in Australia.

I finished Doom Eternal at launch and put about 20-30 hours into it, but got it refunded when Bethesda added Denuvo to it 3 weeks post launch

Ngl I’m honestly happy with the trade off of being able to refund games when publishers try to pull shit vs being able to buy a Steam Deck

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4 points

I think Valve are much more open to late refunds when developers do something unpopular to a game, such as this

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16 points

I’ve heard that, but once I tried to refund a game at 3 hours and got nothing but an automated response (denial) everytime I requested a refund.

In this specific case it was actually a game I played 2 hours of during a free weekend approximately 4 years before buying it, played one hour after buying it to see if it had gotten better, decided it hadn’t and refunded it. But Steam counts free weekend playtime towards the refund window…

If there’s any actual way to ensure a human reviews it, that’d be neat. 100% it was automatically denied by some code just checking my playtime and seeing it was past two hours.

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1 point

I emailed Gabe directly when I had an edge case like that. He forwarded it and it got resolved.

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2 points

7 hours of cities skylines before I have up on trying to get a subway to align in what’s supposed to be a relaxing game. My fault that most of that time was afk, I suppose. Steam refused to refund.

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7 points

I know when you’re fighting with Google support as an app store developer, including images in correspondence can get a human to look at it as they can’t properly scan that for automation purposes.

Maybe a url in a claim would be the same for steam? Not sure if you can include images.

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4 points

I did try for a refund at 20 hours but no luck

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19 points

I’ve had them refund on longer than two weeks but it was because I had 0 play time in it.

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