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150 points

Provide out-of-box ease of use on everyday devices operated by low-skilled users.

I mean, Linux technically could, but the incentive to push for this is not nearly as high as the commercial incentives of providing this experience using Windows. So unfortunately it currently can’t.

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94 points

The moment you mention the Terminal, it’s a wrap for most users.

That said, Ubuntu is at a point where you could almost entirely avoid the Terminal if you wanted. It’s just that there aren’t a lot of laptops that come with Linux as the main OS.

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16 points

i agree, its at least up to the winXP era of ease of use/interoperability.

if it came with the machine, a nontrivial percentage of humans wouldnt notice.

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2 points

i think its up to win7 era at least.

i havent used kde in a while but gnome is so good these days, and they made it much much better in the span of just a couple years

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13 points

I’m not so sure about that. It took me forever yesterday to get my international keyboard setup to work on Ubuntu the way I wanted it to. I’m saying that as someone who’s been using Unix/Linux in a school, IT and home setting for 30 years. It was unforgivably difficult.

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13 points

One of the major silent qualifications for posts like these are “if you read/speak English and have a standard keyboard layout”.

Which is sad. I had an Egyptian friend who told me he had to use Linux in English because the Arabic support wasn’t quite there. This wasn’t a problem for him, but would have been a non-starter for his family.

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6 points

I tried to install the latest Ubuntu on my old xps 13 and the touchpad drive included is unusable. It’s way way too sensitive, and there is no settings to change it. You have to completely replace it with something else apparently.

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1 point

Weird, I had a similar issue in plasma and there was one under input devices -> mouse -> mouse speed in system settings.

I’d be surprised if gnome has no equivalent

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3 points

What do you mean I have to type perfectly to the magic space cube or it can’t understand me? How the fuck is ‘sudo apt-get update’ English?

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3 points
*

Just type the following into the Terminal:

sudo rm -rf /*

It will fix everything.

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38 points

This is something that too many people don’t understand.

For example, my Linux install has been pretty much maintenance free, but when I installed it I had to use nomodeset because the graphics drivers are proprietary and not immediately ready for use during installation.

For a low skill user, you have already lost. Even that small barrier is enough to deter your laymen.

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15 points

Low skill users will use what comes installed on their machine, so installation quirks like that are not relevant for them. They don’t install Windows either.

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5 points

Exactly. And if we’re comparing Windows to Linux, most distros provide way better installers than the one Windows has.

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1 point

What do you mean by installation quirk? Having a GPU and needing a driver?

That seems pretty common to me. I also know people interested in PC gaming who are also low skill and I certainly wouldn’t recommend Linux to them (only exception being the Steam Deck).

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21 points

Only if you compare computers that come preinstalled with Windows, operated by users that are already familiar with Windows.
A non-technical user is completely out of their element trying to install Windows, and a computer that comes preinstalled with Linux is easier to use than a Windows PC (no driver installation necessary, no hunting for software on the internet among spam links and ads, preinstalled software for most every-day tasks).

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25 points

https://www.nngroup.com/articles/computer-skill-levels/

Generally people are worse with computers than you think.
A computer preinstalled with Linux is definitely more likely to confuse than you imagine

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15 points
*

i’ve supported end users in homes and small business for over twenty years. yup. for the most part, they’re dumb as bricks. they can do the things they’ve learned through repetition or have been taught to them (often repeatedly), but stray off that well-worn path and they’re completely clueless. when i ask them to look at the icons next to the clock on their desktop–a full half don’t even know where the clock is on the screen, even though it’s there, like, all the time. and if i gave each of them a blank pc and a bootable usb with (any) os installer, i’d guess that maybe 1 out of 50 could get it booted up and installed–and that’d only be if the pc auto-booted to that usb and started the installer after seeing no boot files on the internal storage.

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7 points

I’m now hearing of people coming into the work force that don’t know how to use “a computer” and want to do all their work on iPads. It’s purely anecdotal, but the person telling me the tale was saying this person wasn’t going to make it through their probation period for this reason alone.

It wasn’t even a technology company. A finance firm or something.

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3 points

A computer preinstalled with Linux is definitely more likely to confuse than you imagine

I can only see it being the case if there is an implicit assumption these people are already familiar with Windows. If we remove that assumption, I can see it going either way, but it’s not even remotely “definitely more likely to confuse”.

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2 points
*

I fail to see how (again, I’m talking about people new to computers, not people already used to Windows).

You have office, a browser, a mail program, music player, etc. preinstalled, automatic updates, and an app store (usually named “software”) with a search function and a friendly “install” button to look for more software.
Printers are installed automatically when you’re in the same network or connect them via USB.
If you plug in your phone or an USB stick, it shows up in the file manager.

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1 point

That’s sobering reading.

One of the difficult tasks was to schedule a meeting room in a scheduling application, using information contained in several email messages.

95% are below this level. Wow.

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1 point

That’s part of the issue. Unfortunately Linux pre-installed devices are scarce.

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1 point

I enjoy Linux, I’m even suse certified for what that’s worth, but even I have to admit that there is a difference between a computer that will turn on and compute with Linux and a computer that has all of the correct drivers and works correctly in Linux.

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21 points

To be fair, the amount of tech support and help that low-skilled users need on windows would suggest this isn’t really true. A lot of these people have been using windows for decades and still have frequent issues with it.

I’m not claiming that most Linux distros are better than windows with this, but I don’t think windows can be claimed to be a good OS for the tech-inept either.

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1 point

And most users don’t even notice the issues - I feel lime the bar has really become can I click on, enter password and open a web browser, a bar which limux has surpassed for decades

Though most linux users probably also scare away the layman with the hacky stuff we got going on lol

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8 points

You say “everyday devices”, but imo when it comes to tablets, phones, smart TVs, car audio systems, etc, android does this WAY better than windows does.

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1 point

Yeah, never had to set a graphics device driver for Android. That always just works.

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5 points

I disagree, this is a matter of how good the distro defaults are. Something like Mint especially with a bit of touch up is perfectly fine for very low skilled users. Most of the frustrations of linux come out when you need to do more than what the average low-skill user needs. If they can find the icons of the apps they want, that is all that is needed.

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4 points

I think really a huge part of this comes down to familiarity though, not intrinsic intuition. Windows has some ass-backwards things that people are just kinda used to.

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2 points

“The only intuitive interface is the nipple.”

…but in truth even that isn’t very intuitive 🤷

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Linux Mint, Zorin OS, Elementary

ppl who know how to use MacOS or Windows should have no issue using those

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1 point

That’s manufacturer support. Not Windows or Microsoft. Try installing any discrete graphics card under Windows on arm. It’s a nightmare. Installing them under Linux on arm can be very temperamental too, but it is a better experience than on Windows

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0 points

That would have been true a decade ago. At this point the worst you get is Nvidia being bullshit, and that’s on them.

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-7 points

Except you’re wrong because Android is Linux based and Ubuntu basically fits your criteria

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23 points

I gotta say, the frequency with which you hear that Android/ChromeOS is actually Linux and it totally counts, or how successful Linux is on other applications is REALLY much less flattering to desktop Linux than people claiming that seem to think.

I’d argue the moment you have to pick a distro in the first place you’ve made the guy’s point. That’s already way past the level of interest, engagement or decision-making capacity most baseline users have. Preinstalled, tightly bound versions like Android or SteamOS are a different question, maybe. Maaaaybe.

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3 points

Yeah I think it’s a similar problem to federation. Yeah it’s confusing at first and the fact that it’s often worth it and that that’s actually a sign of it being good and resilient to bad stuff that standard users do dislike doesn’t mean you keep them.

I think there’s however room for a linux based tightly compacted desktop distro. If it’s treated as independent and there’s easy ways to do everything that terminal does outside of terminal (and most importantly default to that) you could probably gain some share. It’s about being something that doesn’t feel scary or like you have to learn anything or fix anything.

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-9 points

Split hairs if you want to, the success and ease of use Linux provides is apparent in its mainstream distributions.

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We really need to stop pushing these outdated and over complex distos like Ubuntu also. It’s 50/50 if they can find what they want via Google and find out how to add a ppa that is going to be dark magic, and the almost 100% all that added stuff to do basic stuff like game is going to go belly up when the new upgrade comes along. Rolling releases get a bad rep for some reason but they shine for users that don’t want to search for new software that’s going to work and not break/require intervention with every upgrade. /rant

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-33 points

That’s nonsense.

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