Silly fluff piece.
Self-check out is there by customer demand. People suck to interact with, even underpaid, underappreciated people who are being asked to stand all day and deal with shitty customers.
Shareholders were promised other savings on pure speculation, and didn’t get it.
Yes, CEOs and shareholders, you get to pay for the machine, then pay someone to maintain it, and pay someone to watch it, and pay someone to help me when I can’t work it.
In return, you get one more day of staying in business.
Suck it up, buttercup. Self checkout is here to stay.
I’ve seen several of these articles over the past few months. Someone is pushing hard to make self checkout seem bad. If it wasn’t for self checkout I’d absolutely hate the grocery store. Lines fucking suck. Self checkout is a more efficient line because it usually feeds many machines, rather than being 1-1. Not only that but I can do self checkout in about half the time it takes any normal cashier to check me out. I know exactly the stuff I picked up, exactly the way I want it in bags, and exactly the order I need to do things in.
But you get lines with self checkout. Longer often because customers are slower than clerks.
But statistically, there will still be a shorter average wait. If there’s a slow customer on one machine, the line only slows slightly as the other five machines are still moving along as usual. And people tend to use the self-checkout when they have fewer items (generally), which means less wait per person.
Even if you have lots of slow customers, the wait will generally not be any longer. If the wait is longer than the staffed checkout, some people will move over and the line self-regulates. And even if it doesn’t, there are still lots of slow/chatty checkout staff (at least where I live), so I don’t think they’re any faster.
Unless you go to Aldi. Those people mean business.
That may be the case, but how often before self checkout became available did you go to the store and of the 15 check out lanes there were maybe one or two open.
That’s the massive difference. With self checkout there will be as many as 12 machines running simultaneously which means that everybody gets out of there so much faster
I have a strong dislike for self checkout. I don’t want to figure out the code for the onions I am trying to buy and weigh them out or the type of apple or carrots. It’s fine if it’s just scan items but anytime I have something without a barcode I stand in line and wait for a cashier. I feel like they are trying to get me to do the work of staff without any discount on price for doing it.
Really? All the produce I deal with have a numerical code, or you can search by picture, or search by keyword. pretty simple. Self checkout is so much more efficient. I hate it when i have a full cart and can’t justify the self-checkout line. We need phone barcode checkout like Sam’s club for everything.
I always just pick up the portable self scanner and scan items as I put them in my cart. By the time I get to self checkout everything is scanned and I just pay. Pretty much every major grocery chain in my area (Netherlands) does that, it’s not common where you live?
I hate that attitude of “trying to get the customer to do the employee’s work”.
But, then my perception of self checkout machines is the same as speedy checkout/X# items or less checkouts. If I have a handful of items, like one large reusable grocery bag or so, I much prefer to check myself out. (Even if I have items with a code or a coupon that needs employee verification.)
If I have a large shopping trip, I’ll use the checkout lanes with a cashier.
Though I do find it aggrevating when a company tries to replace all checkout lanes with self checkout (I’ve been on both sides of that, as a customer and as a front end supervisor, and it sucks). Self checkout should be an option for customers, and they can choose between a speedier experience “doing the work” themself, or waiting in line for a cashier.
I don’t want to figure out the code for the onions I am trying to buy and weigh them out or the type of apple or carrots. It’s fine if it’s just scan items but anytime I have something without a barcode I stand in line and wait for a cashier.
I won’t change your preferences, but for me it seems more natural for buying stuff in bulk, like vegs, candies.
Yay! We do the labor but don’t get a discount for doing so. I love free market economy!
It’s not an all or nothing proposition. Self checkout has it’s place and I prefer it if I’ve got an armload of stuff and I want to get out quick. I refused to go through a self checkout if I’ve got a grocery cart full of stuff. I have walked out of the store leaving a cart full of $400 worth of groceries due to them having no manned checkout stations before and I will do it again in the same situation.
I don’t mind self checkout. I like that it’s usually one line that feeds into all the machines instead of one line per machine.
I’m really not a fan of groceries that have one line per register. I don’t want to eyeball 10 registers and try to figure out which one is faster. I don’t want to be stuck behind the guy arguing over the price. Just have one line that feeds into all the registers. Trader Joe’s does it and it’s fine. The self checkouts do it and it’s fine.
I think some people see one big line going into many registers and think it’s much slower than many small lines. Those people probably think the tall glass has more water in it, too.
It’s a common sight at many retail stores: a queue of people, waiting to use a self-checkout kiosk, doing their best to remain patient as a lone store worker attends to multiple malfunctioning machines. The frustration mounts while a dozen darkened, roped-off and cashier-less tills sit in the background.
But is it really?
In a 2021 survey of 1,000 American shoppers, 60% of consumers said they prefer to use self-checkout over a staffed checkout aisle when given the choice, yet 67% of consumers have had the technology fail while trying to use it.
So this data is already 3 years old? Also, what percentage of consumers have had other tech failures while trying to checkout with a human? I don’t know how many times I’ve had credit card readers not work for a variety of reasons…
However ubiquitous the technology is, and however much consumers get used to using the kiosks, shoppers are likely to find themselves disappointed and frustrated most of the time.
Most of the time? And this is backed up with…what?
This “article” cites a lot of “expert” opinions without much data to corroborate.
if self checkout wasn’t shit and required a balance just to prove that i’m not gonna rob or any justification i could totally use
Self check out isn’t going anywhere.
