A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”
Speaking from experience with this firm, this bot spoke the truth.
DPD is the worst, at least here in south Germany. The delivery personel don’t give a single shit about their jobs (pretend you weren’t there when they didn’t even ring, give your package to a neighbor and put the notice in someone else’s mailbox, or write a name that doesn’t exist), they lost my packages at several occasions, and the customer service is useless.
I can never decide if dpd or Hermes are worse. Ups never even tries to get a package to my door either, but at least they reliably end up at the last videotape rental store in town. DHL is best in my experience, but on a rapid decline to ups levels. (Except for small stuff that gets delivered by the Deutsche Post guys on bikes, those guys are awesome)
They take a picture of their own feet half the time when they deliver the package.
I’m in the UK and my experience is that DPD are one of the better ones, never had any real problems with their deliveries and updates by email and app are great.
But I suppose, we have Yodel and Evri as alternatives and they are proper terrible so the bar isn’t very high!!
”There was once a chatbot named DPD / Who was useless at providing help,” the bot wrote. “It could not track parcels / Or give information on delivery dates / And it could not even tell you when your driver would arrive.”
”DPD was a waste of time / And a customer’s worst nightmare,” it continued. “One day, DPD was finally shut down / And everyone rejoiced / Finally, they could get the help they needed / From a real person who knew what they were doing.”
They made a chatbot suicidal. I’m starting to think this may have been unleashed on the public a little too early.
When the chatbot becomes a disgruntled employee, it says a lot.
If you can’t stand NY Post, here is an alternate story: https://time.com/6564726/ai-chatbot-dpd-curses-criticizes-company/
Hahahahahhah lmao, this is funny, weird, stupid, useless and disturbing all at once.
