Is this supposed to be ragebait or what? This review is obviously non-sensical end of story
I wouldn’t jump on to blame on the customer. In fact, have my own hill I’m fighting right now where I’m not completely in the right. Who knows, maybe the working hours were not visible, or maybe there was no closed sign at all. In any case, this made at least one person mad and is a perfect opportunity for a business to do a retro and check if they might need to do something about it. It’s much more valuable than a thousandth review from someone who had a great time… or didn’t, but didn’t care to review either. And, unless your business is genuinely bad, even a Karen once in a while shouldn’t affect the total score a bit.
It even says “10 min after closing”, so they knew full well it was too late.
Maybe they’ve realized it after the fact? Maybe they were regulars there and/or times suddenly changed? Maybe they’re not telling something? I don’t know. As a manager I would’ve just left a number to call to check what’s up, and as visitor this review wouldn’t affect my decision to go there anyway.
They were closed, they don’t owe you shit.
I don’t know what platform this is, but such a review should be moderated in some way. If an employee treats you badly during normal service, then fine, it’s justified to drop a negative review, but if you’re as incompetent as to be unable to understand that nobody is obliged to serve you outside of the stated working hours, it’s entirely your problem and it shouldn’t affect the rating of the establishment.
