Right? Considering how much the people that use netflix use it (near constantly in a lot of cases), this suggests that a worrying amount of people pay for netflix without using it at all. All that work-free profit and they still have lay offs and price raises.

Probably leaving a tab with Netflix on it open on your browser, while you du other things

This is the only thing making me think the 2 hours is “playing content”. Before I cancelled Netflix I could easily spent 10-15 mins looking for something to watch and failing to find anything interesting. If they include that time I’d expect it to be much higher 😄