“What do you see when it’s coming back up?”

“Right back to the problem I’m having!”

“So you don’t see [insert OEM logo here]?”

“Nope. And it’s still frozen!”

“Where’s the power button you’re holding down?”

“On the monitor!”

Open the window and throw it out, please

*Shuts the laptop lid and opens it.
“Ok! It’s restarted”
IT person: “Well that was certainly quick. Are you sure you restarted it?”
Person: *Feels smug about how they were able to restart quicker than most people.

I once did a house call over an hour away to turn on elderly couples monitor back on. Didn’t feel good about giving them the bill.