tooclose104
I use VBox to run my PiHole for now and have used it to play with a couple distros side by side. I also have a sup’d up tower built from spare parts from work, so resources aren’t a constraint.
We’re in a tight spot, our service desk is outsourced while escalations or issues requiring hands on are sent to us. Problem is our service desk is a dumpster fire. I have regular meetings with their leadership to address this but it literally makes no difference. I recently caught that one of their agents we told them to remove from our contract was back and just as shitty and work avoiding.
We’re in the midst of replacing them with an internal regional team, but regional moves glacially slow. So we’re in a “please use the service desk” and “fuck just email/teams me the details and I’ll handle it when I have time” kinda situation. I’d love everything to go through tickets but I also know there’s a 50/50 chance that service desk will fuck it up by camping on the ticket, sending it to our sister site who also uses them, or completely not understanding the situation and cocking up the ticket notes before escalating or closing the ticket…
Recently they took a user complaint of a singular device being offline and noted it as “entire site is without network”, giving it a priority 1 status and escalating to our on-call line.
Sometimes they also take an actual P1 issue and dump into our queue without calling our hunt group or on-call number during business hours. We’re project heavy so we don’t hawk the ticket queue and it often leads us to missing the SLA of 30 minutes to assign the ticket to a tech.
Dumpster. Fire.
This made me think of the game, of which I have lost, and will follow the rule this time.
