The ruling class wants you to be literate enough to understand their written orders. And nothing more. True literacy is punk. True literacy is revolutionary.
If you look at this article and think “this is too long to read” you’re part of the target audience. Make the time.
I’ve also had that experience, but it really depends on how well it’s been narrated.
For example, Stephen Fry’s version of Harry Potter (yes, I know, but it’s really well read) it’s immediately obvious who says what and he’s well spoken. Unsurprising as he’s also a good actor and that does matter.
Some audiobooks the narrator rambles, doesn’t enunciate clearly, and doesn’t make it obvious who said what.