A former jockey who was left paralyzed from the waist down after a horse riding accident was able to walk again thanks to a cutting-edge piece of robotic tech: a $100,000 ReWalk Personal exoskeleton.

When one of its small parts malfunctioned, however, the entire device stopped working. Desperate to gain his mobility back, he reached out to the manufacturer, Lifeward, for repairs. But it turned him away, claiming his exoskeleton was too old, *404 media *reports.

“After 371,091 steps my exoskeleton is being retired after 10 years of unbelievable physical therapy,” Michael Straight posted on Facebook earlier this month. “The reasons why it has stopped is a pathetic excuse for a bad company to try and make more money.”

196 points

Fortunately, Lifeward eventually capitulated and Straight was able to get his exoskeleton repaired — but that was only after an intense campaign in which he went on local TV, got highlighted in a horse industry publication, and gained steam on social media. If it weren’t for that, he could still be struggling to find a way to get his mobility back again.

Uhg, needed bad PR before they changed their mind

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36 points
*

got highlighted in a horse industry publication

Wait what?

Edit: duh, he was a jockey. I should let the moment of confusion settle before replying.

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32 points

Sorry

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15 points

Horses are relentless.

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6 points

Yeah, gaining public attention is definitely what saved him here. Who would ever spend $100k on an exoskeleton if the company is only going to support it for 5 years, and won’t even help with a minor repair?

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148 points

The future is stupid, we were promised jetpacks, not planned obsolescence mobility devices.

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17 points

Oh, we already have jetpacks. They’re just not affordable for the average person and are insanely dangerous to fly with. Also, afaik, they only get less than an hour of flight time.

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124 points

This is why nobody should ever put any tech in their brain. Among 50 billion other reasons.

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78 points
*

Oh that already happened too. A bunch of blind people got implants and the company abandoned them.

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12 points

The first thing that came to mind.
This is turning into a pattern now, fuck, I wish the lawmakers would fucking do something about it!

Context for other readers: ‘Their Bionic Eyes Are Now Obsolete and Unsupported’ by Eliza Strickland and Mark Harris.
It’s a disgrace.

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6 points

That is a horrific outcome.

Free-licence the Argus IP now.

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11 points

That came to mind, too. If this shit isn’t open source it is not worth spit.

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3 points

Even for a corporation that is fucked up.

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4 points

We need to stop buying into this whole beneficial corporation idea.

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4 points

Fucking exactly!

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115 points

Prosthetics that are no longer supported, should be fully open sourced.And the copyright should immediately expire.

Support your products, or let others do it.

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41 points

I work as a biomed, our hospital had to buy completely new sets of a type of ultrasound machine we have. Why?

Because in order to do the yearly preventative maintenance you have to go through the manufacturers program to test calibration. They stopped supporting it this year and shut it down. Legit these machines were working just fine, but now in order to keep up with verifying accuracy they’re essentially bricked. They did it on the exact day they hit the year mark that they legally were required to support in order to sell medical grade equipment passed.

This is only going to get worse, not better.

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4 points

Strange that politics who call for deregulation never deregulate useful things.

But just out of interest, what happened to the devices?

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2 points

Strange that politics who call for deregulation never deregulate useful things.

Funny that right? Those that call for deregulation would probably call for deregulating the legal time frame that a company has to support their devices.

And as to what we did with ours, effectively trash. We have a medical junk guy who comes through yearly and picks up the stuff thats getting thrown out, he parts pieces out he can sell, sells scrap otherwise, etc. Also sells a lot of equipment to smaller hospitals out in rural that will make do, and a lot of stuff we have goes to Project Cure which sends medical devices out of country to places in need. The funny part about the rural hospitals and Project Cure is… neither of those can happen because, as I said earlier, can’t verify their accuracy anymore so for my hospital, about 30 units of trash in one day.

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25 points

Absolutely 100% this. Or at the very least, have all schematics and software source code and other such things placed in escrow so if the company refuses to support them there is some kind of option. This goes double for anything implanted.

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9 points

The IP and copyright laws is century old and in dire need to get reformed. Nintendo being able to takedown a video just because it show the title screen of one of their game for literally a split second is ridiculous. Or a studio able to take all of the revenue from someone’s video because they hummed a tune for a few seconds.

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1 point

Tbh, I didn’t even think prosthetics could be proprietary. It’s kinda ghoulish to make it so they can be “outdated” when needing minor stuff repaired.

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76 points

Poor guy, I guess legally he hasn’t got a leg to stand on.

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20 points

Thnx, that was some dark humor that really hit the spot for me.

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