About a month ago, Israel-based Corsight AI began offering its global clients access to a new service aimed at rooting out what the retail industry calls “sweethearting,”—instances of store employees giving people they know discounts or free items.
Lol, I hope stores that use this lose millions on this stupid ass privacy invasion. Anyone stupid enough to believe the savings of catching a 10% employee discount used occasionally for friends or whatever is going to offset whatever the fuck this most recent torment nexus is going to cost frankly deserves to be swindled.
That would be if it ends in the news if a store uses it. I definitely can’t imagine people stop using their main grocery store off from a rumor like this.
Oh, I don’t even mean from lost sales, I mean because this service is fundamentally going to cost more than the “theft” (lol) it’s allegedly stopping. If any one employee (or even a team) is doing this at scale and a business needs AI tracking customers to pick up on it, there is something drastically wrong.
This service is basically pure AI hype. It’s not doing anything a minimally engaged manager couldn’t already do with the salary you’re having to pay them anyway. Except the AI is also doing it worse and at a higher cost. Yay!
Not friendly enough when talking to customers? Bad employee.
Too friendly when talking to customers? Bad employee.
This is just about 1) creating an algorithmic justification for the racial profiling that managers already do, and 2) keeping employees in fear of termination so they put up with bullshit.
Side story about how shitty retail management is:
When I was working retail years ago (big box electronics store), our management employed a system of getting every new employee to 3 write-ups as fast as they could (I’m talking, within a month of starting), using literally any excuse they could, so they could hold the “one more write-up and you’re fired” over their head.
“AI” is definitely going to become a new tool for employee suppression.
Israel-based
Well there’s your problem right there.
We’re already in the dystopia.
