244 points

They really need to stop calling it a tip. It’s a bid for service.

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184 points

Drivers shouldn’t be allowed to see the tip amount prior to delivery completion. That, or tipping shouldn’t be allowed until after completion. I hate this more recent model of tipping before receiving service. Because as you said, it’s a bid for service, not an acknowledgement of good service.

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82 points

Flip it around - why would you work a job, any job, where you don’t know your pay until after the work is done?

“Tipping” is rich-people speak for shifting the expense (and blame) to the customer.

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68 points
*

They already know the pay. If the pay isn’t enough without the tip, then maybe they should consider getting a different job.

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49 points
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Tips are no longer tips and companies have successfully forced us to pay their employees for them.

It’s not the customer’s fault. In addition to us paying their wages we have to trust some rando to do a good job with zero evidence they will.

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31 points
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There’s nothing to flip, gratuity and wages should be separate things. And minimum, standard living wages should be paid.

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1 point

The point of tipping (to the tipper) is to show appreciation for the quality of service you received. If service is shit, you don’t get tipped as much.

Tipping before you get the service means quality of service plays no part in the transaction.

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1 point

America’s view that tipping is normal needs to change.

How about an adequate wage instead, like the rest of the developed world?

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-13 points

Well no, tipping is how you show your appreciation for a service. You are bring selfish if you don’t at least tip a minimal amount.

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7 points

Drivers can’t see the tip, but they are given an estimated payout (of the number presented is different from the estimate, it’ll always pay higher than the estimate) for each order.

If this wasn’t the case, there wouldn’t be any drivers. Drivers are contractors and DoorDash bids orders out until someone accepts it. No contractor in their right mind will accept a job not knowing how much it’ll pay.

If tipping weren’t allowed until after delivery, most people wouldn’t tip. You have the option to raise or lower your tip already, but have you ever gone in there and changed your tip after you received your order? Most people don’t. In the 6 or so months I was delivering, I only had one tip adjusted.

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3 points

Do you get your tip back too if the driver steals your food? Here we have Rappi that also asks for tip before the delivery so I never gave it out.

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10 points

I did once because the driver completely ignored my delivery instructions and I called to cancel the tip. They refunded it immediately.

Our building has a problem with theft, which I noted in my instructions, and they left the order in the lobby despite my clear warning to the contrary.

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4 points

Yes you do.

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2 points

I’ve tipped a ton and gotten very cold food numerous times. I absolutely agree, and really hate this model.

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-13 points
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No fuck you. I’m not gonna sit around taking all the shitty orders that just ruin my car and waste my time for $3 just because you think I should have a gambling problem for your benefit.

Also they already tried that. Everyone quit except the dependent people who just got ruined.

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5 points

Then you’re part of the problem, I guess.

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4 points

I’m really starting to feel like some of the people in threads like this who don’t get this simple concept you stated are just experiencing cognitive dissonance about the fact that they themselves are happy to exploit the workers because they don’t want to tip. (If I’m working for myself, and you hire me to perform a service, then I am your worker. 🤣 Fuck you, pay me.)

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160 points

Stop using DoorDash and other delivery services. They’re a huge scam and you end up paying double for cold food that someone might have tampered with.

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84 points

This. They are predatory to their drivers, their customers, and the restaurants they almost blackmail into using them. Awful awful company.

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1 point

The trouble is in England if you don’t use deliveroo or whatever, the only food you can get on takeaway (delivered or collection) is kebabs or pizza. The main restaurants tend not to bother with their own takeaway.

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0 points

Realistically, how far are you from the shops? And would it 1. Take any longer for you to just walk there to pick it up? 2. Do you often NEED to save the extra time it takes to get there and back?

If the answers to both are mostly no, then just don’t use delivery and call ahead and get pickup instead. Going for a walk is great!

I used to live 25-30 minute round trip from the shops, still never ordered delivery because it’s not any faster (usually slower), not sure why people are willing to pay extra for it, and screw over the restaurants in the process.

Would actually like to know other’s point of view on this.

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-24 points
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Where I live it’s about £2 more on a order of any cost. That’s not even close to being double, especially with a minimum spend of £10

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39 points

You should check the price of the food on the DD menu isn’t also higher than the price on the regular menu. It may be a 2$ fee, but I’ve also seen higher per item prices.

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26 points

Yeah, Uber eats is about 20% more expensive per item on the menu, though I am sure it varies.

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0 points

Still not even close to double

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25 points

Indian take out for my wife costs about $44.

The same items ordered on the delivery apps comes out to about $56 and then after fees and tips is roughly $80.

I wish these companies were only $2 more expensive than just going to the restaurant.

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2 points

Holy shit America is so different

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22 points

Well hooray for you? DD and GrubHub fees easily double anything I order.

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12 points

Turns out some places are different. Weird, right?

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6 points

Are you ordering directly from the restaurants?

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1 point

No. Clearly deliveroo in UK is wildly different to American delivery services.

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3 points

My experience using DoorDash and Uber eats is in the 2x range for costs. When I switch to pick up or order directly, it’s always about half the cost.

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1 point
*

This clearly differs wildly between countries. It’s just not this way at all on europe

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2 points

Yeah there’s comments are from the US it seems where there lack of regulations have resulted in an… advanced pricing structure. To put it mildly.

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1 point

I’m just glad I don’t have to live in that country, judging by the quantity of downvotes theyre very upset about this discrepancy

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1 point

Thanks for the input, my trusted door dash corporate friend.

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2 points

Considering I used GBP and door dash is not used in the country which has GBP as it’s primarily currency. You can live safe that I’m not a current door dash employee looking to retain angry American customers

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107 points

It does, but the thinking here is that the dasher basically loses money taking no tip orders. Which in my Nordic mind is a fucked up business model. A living wage should be the minimum requirement.

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56 points

Look at the socialist over here guys, over here in America we let our children go without lunch if they can’t afford it. How else will they learn that they need to be a productive member of society?

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22 points

Frankly, I wouldn’t want to live under some authoritarian healthcare system that no longer allowed me the freedom to weigh my options between crippling debt and death… Variety is the spice of life!

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10 points

That’s the true freedom we get to have. I hear in the UK and Canada they sometimes have to wait in line! Here I get prompt care with my hundreds of thousands of dollars I pay. Now that’s service.

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3 points

That’s right, and the poor grades and stunted growth they’ll experience as a result of that hunger will build character.

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2 points

Frankly, I wouldn’t want to live under some authoritarian healthcare system that no longer allowed me the freedom to weigh my options between crippling debt and death… Variety is the spice of life!

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25 points

It’s worse. They aren’t employees. They are independent contractors who in many cases assume all liability and have to pay their own payroll taxes. Most aren’t reporting it to their insurance company, much less thinking about retirement and healthcare. It only really works as a temporary side gig.

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4 points

Under EU-Law you might not fall under independent contractor because most of the income and how you do your job is dictated by a single company.
You automatically fall under regulations for employers and get those protections too. Company that try to do this have to tread very carefully not to fall into that.

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9 points

I was speaking for Americans. Companies like Door Dash are practically experiments in avoiding labor laws .

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16 points

Get a minimum amount of compensation for doing a job? Do you hear yourself? That’s madness!

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2 points

A fine idea. Sadly, no one in that restaurant is being paid a living wage. It ain’t just the drivers.

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88 points
*

This entire tipping thing is terrible - including for dashers themselves.

It means dashers income heavily relies on strangers being kind enough to leave some extra.

It means customers are gonna feel bad for not paying more than their order amount (and they probably will pay the tip)

It means company can employ slave labor for extremely low pay and still have people willing to do this.

Tipping benefits only one party - the companies. We need to stop it.

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4 points

correct on all parts, it pits dasher against customers. also these companies are still not profitable. that should tell you something.

the truth is that the business model just doesn’t work. if you want to pay drivers actual living wages, delivery fees would have to be more than 20 dollars for each order.

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3 points

Stop patronizing restaurants where they don’t pay their staff a livable wage. Stop using delivery apps that don’t pay their drivers a livable wage.

This predatory employers are the problem. Stop rewarding them with your business.

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2 points

Stop patronizing restaurants where they don’t pay their staff a livable wage.

In most parts of the US, that’s all of them. This position is de facto “never eat out or order takeout”. I’m not sure that’s entirely realistic.

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2 points

So cook, by taking part in the exploitative system, not only are you contributing to it, but by not tipping on top of that the only person you’re hurting is the worker. That worker has never even met the CEO, the CEO doesn’t give two shits that while he got his money the guy on the bottom got stiffed. Yes it’s inconvenient, but if you have grandiose ideas about how the entire system should change, you should take part in said change not by exploiting that worker yourself but by boycotting the whole business; or by ordering, tipping, and trying to poach them for employment at your business; or by opening your own spot and paying fairly to set an example and provide others like you a place to buy guilt free; something other than “fuck you for bringing me food I hope you starve or have to live in a tent, tell your boss to pay you better I’m sure he won’t just find a ‘quieter’ employee like he did to all the others.”

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-8 points

I don’t use door dash much but I’m pretty in Canada at least there is a mandatory tip . At least there is with skip the dishes that’s what I usually use .

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27 points

If it’s mandatory it’s not a tip, it’s a fee, which is perfectly fine and reasonable for a home delivery service but it’s not a tip.

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0 points

I agree. But he’s also wrong. Tip is not mandatory. If you want you food in a reasonable time frame however, it’s a good idea.

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78 points
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The purpose of tips has gone away in the US. You are supposed to tip after the delivery for a good service. Now you have to “tip” for a good service.

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27 points
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You have to pay their wages instead of the giant company that’s partially doing so already

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22 points

If you have to tip to get someone to provide a service your already paying for then that is a bribe.

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0 points

Call it a bribe then. For regular customers there is little difference.

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13 points

Modern extortion.

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-9 points

Yes, vastly underpaid workers are stealing your money.

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10 points

The point is that the company employing gig economy workers expects us to pay their wages and for our food.

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